User Warnings
I don't know who oversees customer service for Fisher & Paykel at its Head Office in NZ but its sadly lacking and requires urgent review. You only need to check out the Trustpilot reviews. You cant expect customers to pay for a premium product then not receive any level of customer service. Service Manual SMARTDRIVE Electronic Washer 421827. Page 2 421827 May 2011 The specifications and servicing procedures outlined in this manual are subject to change without notice. The latest version is indicated by the reprint date and replaces any earlier editions. Fisher & Paykel Appliances Ltd Fisher & Paykel Customer Services Pty.
Your washer is capable of diagnosing a number of its own problems. In most cases, your washer will sound a continuous series of beeps and display a code when it has a problem that you can correct yourself. All control panel lights will turn off and the code will be displayed to inform you what the problem is. To stop the beeps, press any button on the control panel. Do not try to continue washing once you stop the noise. You must address the problem the washer is alerting you to.
Check this chart before you call for service.
Fisher Paykel Dishdrawer Service Manual
Fisher Paykel Dishwasher Manual
| Problem | Displayed As | What to Do |
|---|---|---|
| Keylock is activated | Touch and hold the ‘Keylock’ button for 2 seconds. | |
| Pump filter is blocked | Clear the pump filter (refer to page 38). | |
| Water is not getting to the machine | Check the faucets have been turned on. | |
| Check the hose connections. If the cold water supply is connected to the hot valve and there is no connection to the cold valve the machine will not fill. | ||
| Check the inlet hose filters are not blocked, the hose(s) are not kinked and are attached correctly. | ||
| Check that the drain hose is not too low or pushed into the standpipe too far. This will cause the water to siphon out of the machine. | ||
| Check the water flow rate. It maybe too low. | ||
| Water is not getting to the machine | Touch ►II to try the spin again. | |
| If the out of balance persists, pause the cycle, manually redistribute the load and touch ►II to spin again. If necessary, stop the cycle, select ‘Spin’ and touch ►II. | ||
| If the problem persists, check the machine is correctly leveled. | ||
| Too many suds | Machine will stop and flash while waiting for suds to dissipate. The machine will not beep during this time. When the suds have dissipated, the machine will automatically restart. | |
| Check you are using a suitable detergent. | ||
| Check you are not overdosing the detergent. | ||
| Check the standpipe height for the drain does not exceed 47 1/5” (1200mm). | ||
| Door is locked | The temperature in the drum is over 140°F (60°C) therefore it is not safe to open the door. Wait until the temperature drops below 140°F (60°C). | |
| Check the water level in the drum. If the level is above the bottom of the door seal, the door cannot be opened. Use the ‘Add a Garment’ button if you wish to add or remove items. | ||
| If the drum is still moving, wait for it to stop before attempting to open the door | ||
| Door is open | Close the door fully and touch ► II | |
| Try opening and closing the door again. | ||
| Reposition the load, make sure the load is correctly in the drum and that protruding items are not stopping the door from closing. |
Fisher Paykel Service Manual
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61 Items. Showing Items 1 thru 20. 1 2 3 4 Next » Show All
61 Items. Showing Items 1 thru 20. 1 2 3 4 Next » Show All |